Delivery
We make every effort to deliver goods within the normal estimated timescale (typically two to five working days from the time in which the order is placed). If for some reason your parcel doesn't arrive within 9 working days, please contact us.
Delivery Cost (Ireland only)
FREE DELIVERY for all orders over €50
For orders up to €50 - €4.25
We do not currently offer an express delivery service. However, all orders are sent to you via our nominated courier* and they provide a one working day delivery service as standard.
Overseas
We currently accept online payment from all major valid credit or debit cards.
Overseas Delivery Options
United Kingdom | All orders of €60.00 and over: FREE |
France, Germany | All orders: €15.00 |
Spain, Portugal | All orders: €20.00 |
Norway, Belguim and Denmark | All orders: €25.00 |
Italy | All orders: €30.00 |
Rest of Europe | All orders: €32.00 |
Rest of World | All orders: €40.00 |
All of the prices quoted above apply to mainland recipient addresses only. We cannot guarantee delivery to recipients in the Channel Islands based on the prices quoted above.
If you would prefer to browse and shop through our United Kingdom website, please click here.
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Returns
If you change your mind about an order and want to cancel it, you can do so free of charge provided that your order has not already been handled by our logistics team. If your order has already been dispatched to you, you will pay no postage up front. However, a flat fee of €2.00* will be deducted from the amount of your refund as a contribution towards the process of cancellation of your order. If you wish to return your order, it would be really helpful if you could call one of the Kitchen Cookware team as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.
In the rare event that there is a fault with an item(s) you have received from us, you can return the item(s) free of charge to our registered address - we will arrange for a pick-up with our nominated courier. It would be really helpful if you could call the Kitchen Cookware team as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.
If an item(s) that you have ordered does not match the item(s) that you receive, we advise you to contact us immediately so that we can arrange to remedy your order, and for our nominated courier to pick-up your order.
*For all orders dispatched to customers outside Ireland and the United Kingdom, the customer shall be responsible for the entire cost incurred in returning item(s) to us if the item(s) is not faulty.
